{"product_id":"what-do-i-say-when-sales-workbook-120-customer-questions-scripts-practice-exercises","title":"What Do I Say When…? Sales Workbook | 120 Customer Questions, Scripts \u0026 Practice Exercises","description":"\u003cp data-pm-slice=\"1 1 []\"\u003e\u003cstrong\u003e\u003cspan\u003eKnow what to say when customers ask difficult questions.\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e“Your price is too high.”\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e“I need to think about it.”\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e“Why should I buy from you?”\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003ePrepare for these moments with \u003c\/span\u003e\u003cem\u003e\u003cspan\u003eWhat Do I Say When…? The Small Business Sales Conversation Workbook\u003c\/span\u003e\u003c\/em\u003e\u003cspan\u003e by ShopNesie.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003e80-page PDF workbook\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e contains \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003e120 customer questions and sales situations\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e with practical tips, starter scripts, and writing space to create answers using your own products, services, prices, and policies.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eUse it to prepare for conversations in person, at markets, online, through email, or in direct messages.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eEach exercise includes:\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-spread=\"false\"\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cspan\u003eA customer question, statement, or sales situation.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cspan\u003eA practical tip to guide your response.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cspan\u003eA “Try Saying” starter script you can adapt.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cspan\u003eSpace to write your own answer.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cspan\u003eA checkbox to track practicing your response aloud.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eExplore 11 chapters covering:\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eStarting conversations, explaining product value, discussing prices and discounts, building trust, handling hesitation, communicating clearly, ordering and delivery, online messages, special requests, closing sales, repeat customers, complaints, and difficult conversations.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eAdditional worksheets include:\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-spread=\"false\"\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eMy Business Snapshot:\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e Organize your products, prices, customers, and strengths.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eMy Policies Cheat Sheet:\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e Prepare consistent answers about shipping, returns, payments, and more.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eMy 10 Best Answers:\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e Keep your most useful responses together.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eNew Questions Customers Asked Me:\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e Record real conversations and improve your future answers.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eWho is it for?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eSmall business owners, online sellers, resellers, handmade business owners, market vendors, service providers, and anyone who wants to practice clearer, more confident customer conversations.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eStart with the questions you hear most often, personalize your responses, and build a sales reference you can return to as your business grows.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eProduct details:\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e Digital PDF, 80 pages, 120 customer questions and situations, 11 chapters. Print and complete by hand.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eDigital product only. No physical item will be shipped.\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e For personal use and use within your own business. Reselling, sharing, or redistributing the file is not permitted.\u003c\/span\u003e\u003c\/p\u003e","brand":"NESIE NJAMNSI","offers":[{"title":"Default Title","offer_id":53112313086234,"sku":null,"price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0685\/1713\/4618\/files\/SmallBusinessSalesConversationWorkbook_1.png?v=1792298155","url":"https:\/\/shopnesie.com\/products\/what-do-i-say-when-sales-workbook-120-customer-questions-scripts-practice-exercises","provider":"NESIE NJAMNSI","version":"1.0","type":"link"}